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Shipping


IMPORTING BIKE WHEELS IS EASY - IF YOU KNOW WHAT TO EXPECT.

Unlike many other online wheel brands who ship internationally, we do not promise that you will not be charged fees and duties when your wheels arrive.  Why not?  Because to do that is illegal.  Are you going to trust your warranty/customer service needs to a company that starts out by breaking the law? 

Instead we will explain the import process and what is involved so you know exactly what will happen and when.  And most importantly, how much it will cost.

All this a bit too much?  Well why not go to your local independent bike shop and ask them take care of everything as one of our real World partners?  Any shop can do it!  Just point them to our website, tell them which wheels you want and see if they will help.  The price you pay will be the same no matter which way you decide to shop!

 Country

Process

Link to Government Guideline

Australia

Delivery by Auspost to your door. You pay GST via your payment to us, nothing for you to do.  We do all the paperwork in the background.  EASY!

 

http://www.customs.gov.au/site/page5549.asp
USA

Delivered to your local post office by USPS.  You will then pay the postman $60USD in duty for all our wheelsets ($30USD for individual wheels).  No Sales Tax is payable.

 

http://www.cbp.gov/trade/basic-import-export/internet-purchases
UK

Delivery direct to you via Royal Mail.  You will then pay $148.20USD equivalent VAT and duty for a wheelset ($74.50USD equivalent for individual wheels)

 

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Rest of World Contact us and we will find out!

 

Shipping Times

All our wheels are built to order and we aim to ship within 10 working days of your order being placed. 12 working days for TT wheels.  We will keep you up to date when they are dispatched and provide you with a tracking number.

Returns

You must inspect your wheels carefully BEFORE you sign for them if they are to be returned at no cost due to being damaged in transit.